This file contains sample outage announcements based on type of announcement to be made as well as instructions and links for requesting an announcement be made to the CMU community.
Current PARTIAL Commodity Outage
Post-Mortem: PARTIAL Commodity Outage
Planned Border Router maintenance (bar)
Subject: Current PARTIAL Commodity Outage
Our commodity network links are currently experiencing a partial outage. At this time, the affected ISPs are investigating the problem but have offered no time estimate for complete restoration to external connectivity. As we receive additional information we will update you.
During this unscheduled interruption, all campus users including wireless, dial-up and VPN users, will be unable to reach many web sites; access to other sites may be sluggish. However, any email destined for these sites will be queued and delivered when a connection is reestablished.
If you have any questions regarding this outage, please forward your inquiries to Computing Services Help Center via email to advisor@andrew.cmu.edu.
Subject: Commodity Connectivity Restored
Our commodity network links experienced a partial outage between [DATE/TIME] and [DATE/TIME].
Due to this unscheduled interruption, all campus users including wireless, dial-up and VPN users, were unable to reach many sites; access to other sites may have been sluggish. However, any
email destined for these sites would have been queued and delivered once the connection was reestablished.
If you have any questions regarding this outage, please forward your inquiries to Computing Services Help Center via email to advisor@andrew.cmu.edu.
Subject: Possible external outage
<insert date/time/duration/who/why/any other specifics>
<mention if "during [PSC's|the] regularly scheduled network maintenance window" or "Emergency Maintenance">
During this time, all campus users including wireless, dial-up and VPN users, may experience brief periods of disconnects with the Internet outside the cmu.edu domain, or may experience sluggish performance when accessing web sites/pages outside of Carnegie Mellon.
We apologize for any inconvenience this may cause. If you have any questions regarding the maintenance, please forward your inquiries to Computing Services Help Center via email to advisor@andrew.cmu.edu.
Subject: Internet Connectivity Interruption
<insert date/time/duration/who/why/any other specifics>
<mention if "during [PSC's|the] regularly scheduled network maintenance window" or "Emergency Maintenance">
During this time, all campus users including wireless, dial-up and VPN users, will be unable to access the Internet outside the cmu.edu domain. Additionally, email sent to/from addresses external to Carnegie Mellon will be held, then delivered once the connection has been reestablished.
We apologize for any inconvenience this may cause. If you have any questions
regarding the maintenance, please forward your inquiries to
Subject: Internet Connectivity Interruption
<insert date/time/duration/who/why/any other specifics>
<mention if "during [PSC's|the] regularly scheduled network maintenance window" or "Emergency Maintenance">
During this time, external connectivity (I1/commodity & I2 research/Abilene) will be provided by a backup router. Access to universities and other sites connected to Abilene may be unreachable.
Although external connectivity will still be available during the scheduled outage, all campus users including wireless, dial-up and VPN users may experience sluggish performance when accessing web sites/pages outside of Carnegie Mellon. Additionally, sent to/from addresses external to Carnegie Mellon will be held, then delivered once the connection has been reestablished.
We apologize for any inconvenience this may cause. If you have any questions regarding the maintenance, please forward your inquiries to Computing Services Help Center via email to advisor@andrew.cmu.edu. at advisor@andrew.cmu.edu.
Subject: Research Network Connectivity Interruption
<insert date/time/duration/who/why/any other specifics>
<mention if "during [PSC's|the] regularly scheduled network maintenance window" or "Emergency Maintenance">
During this time, external sites connected to Internet2 (Abilene) will either be unreachable, or performance for network applications (e.g. web browsing) may be sluggish.
Commodity Internet connectivity will be unaffected. Also, Internal networks and applications should not be affected.
We apologize for any inconvenience this may cause. If you have any questions regarding the maintenance, please forward your inquiries to Computing Services Help Center via email to advisor@andrew.cmu.edu. via email to advisor@andrew.cmu.edu.
Subject: Building router maintenance
<insert date/time/duration/Building(s)/who/why/any other specifics>
<mention if "during the regularly scheduled network maintenance window" or "Emergency Maintenance">
During this time, most users in the building will be unable to reach web sites and services across campus and will not have access to external sites. Any email not yet delivered will be held, then delivered once the connection is reestablished.
We apologize for any inconvenience this may cause. If you have any questions regarding the maintenance, please forward your inquiries to Computing Services Help Center via email to advisor@andrew.cmu.edu. at advisor@andrew.cmu.edu.
Request an official announcement: Announcement Form
To make a pertinent emergency announcement (i.e. "The Network is Broken!"): Make an announcement request using the announcement form indications a Priority of 1 (one). Then call the Help Center (x8-3019) and request the announcement be escalated. Please send an email message to org+acs.ng.coverage. Another GoodThing® to do is to send a zephyr to class advisor.